Shipping policy

Thank you for choosing MyLifeAsSugar.com. Please take a moment to review our Shipping and Delivery Policy, which applies to both domestic and international orders.

Domestic Shipping (United States)

Processing and Shipping Times

  • Orders are processed within 1-3 business days.

  • Available shipping methods include:

    1. USPS Priority Express: Next-day delivery service to most U.S. addresses.

    2. USPS Priority Mail: Typically delivers within 2-4 business days.

    3. USPS Ground Advantage: Typically delivers within 4-7 business days. This is our only free shipping option, available for physical orders totaling over $100 before taxes and shipping fees.

All estimated delivery times are provided in good faith but are subject to potential delays. Once your order ships, you will receive an email containing a tracking number and a link to track your package.

Delivery Issues (Domestic)

Once your order has been successfully dispatched from our warehouse, MyLifeAsSugar.com cannot be held responsible for:

  • Orders delivered to an incorrect address due to inaccurate information provided by the customer at checkout.

  • Orders marked as delivered by the carrier but not received by the customer.

If your order is marked as delivered but you cannot locate it, please contact the carrier directly to initiate an investigation. However, we are here to support you and can provide any necessary information to help resolve the issue.

International Shipping

This policy applies to orders shipping outside the United States. For U.S. deliveries please see our domestic shipping page.

1. Where and how we ship

Canada
• UPS Standard: arrives about 6–7 business days after we hand it to UPS.
• UPS Worldwide Expedited: usually delivered in roughly 2 business days after hand‑off.

Nigeria
• Handled case‑by‑case (see Section 4). Transit time is confirmed individually after payment.

All other countries
• DHL Express. Parcels reach most destinations in 2–5 business days after we ship.

Weekly dispatch schedule: all international orders leave our warehouse on Friday. Place your order by Thursday 11:59 PM (your local time) if you want it on that week’s truck; later orders go the following Friday.

2. Customs, taxes, and duties

Your country may charge import fees, VAT, or other taxes. These costs are set by local authorities and are paid by you. We do not collect or estimate them ahead of time. If you need details, please ask your customs office before ordering.

3. Tracking your package

Right after we ship, you will get an email with a tracking link from DHL or UPS. If the email is missing 24 hours after dispatch, check your spam folder or write to hello@mylifeassugar.com.

4. Special notes for customers in Nigeria

  1. Payment trouble at checkout?
    Go to our Contact page and tell us what happened. We reply within one business day.

  2. Local stock can save you money
    Sometimes we already have inventory in Nigeria. When that happens we waive international shipping and arrange local delivery.

  3. Paying in Naira when the item is not in country
    If the product must ship from the U.S., we quote that day’s USD‑to‑NGN rate and give you a Naira account number. Send a screenshot or slip once you complete the transfer so we can verify and ship.

  4. Shipping timeline
    After payment is confirmed we’ll email your tracking link and estimated arrival date.

5. Address accuracy and delivery issues

Please double‑check the address you enter at checkout. We cannot refund or reship packages that were
• delivered to an address entered incorrectly, or marked “delivered” by the carrier but cannot be located.

If tracking shows “delivered” and you don’t have the parcel, contact the carrier first (DHL or UPS). We will supply any paperwork they ask for during their investigation.

6. Need help?

Email hello@mylifeassugar.com or use the Contact page. Our team answers Monday through Friday, 9 AM–5 PM CST.

Thanks for shopping with MyLifeAsSugar.com.

Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy. If you have any questions or need assistance with a return, please contact our customer support team at hello@mylifeassugar.com, and we will be happy to help.

Questions or Concerns?

If you have any questions, concerns, or need assistance regarding your order, please reach out to our customer support team at hello@mylifeassugar.com.

Thank you for shopping at MyLifeAsSugar.com! We appreciate your business and hope you enjoy your experience with us.