International Shipping Policy
This page covers orders shipping outside the United States. For domestic deliveries see our U.S. shipping section.
1. Where and how we ship
Canada
• UPS Standard: arrives about 6–7 business days after we hand it to UPS.
• UPS Worldwide Expedited: usually delivered in roughly 2 business days after hand‑off.
Nigeria
• Handled case‑by‑case (see Section 4). Transit time is confirmed individually after payment.
All other countries
• DHL Express. Parcels reach most destinations in 2–5 business days after we ship.
Weekly dispatch schedule: all international orders leave our warehouse on Friday. Place your order by Thursday 11:59 PM (your local time) if you want it on that week’s truck; later orders go the following Friday.
2. Customs, taxes, and duties
Your country may charge import fees, VAT, or other taxes. These costs are set by local authorities and are paid by you. We do not collect or estimate them ahead of time. If you need details, please ask your customs office before ordering.
3. Tracking your package
Right after we ship, you will get an email with a tracking link from DHL or UPS. If the email is missing 24 hours after dispatch, check your spam folder or write to hello@mylifeassugar.com.
4. Special notes for customers in Nigeria
Payment trouble at checkout?
Go to our Contact page and tell us what happened. We reply within one business day.Local stock can save you money
Sometimes we already have inventory in Nigeria. When that happens we waive international shipping and arrange local delivery.Paying in Naira when the item is not in country
If the product must ship from the U.S., we quote that day’s USD‑to‑NGN rate and give you a Naira account number. Send a screenshot or slip once you complete the transfer so we can verify and ship.Shipping timeline
After payment is confirmed we’ll email your tracking link and estimated arrival date.
5. Address accuracy and delivery issues
Please double‑check the address you enter at checkout. We cannot refund or reship packages that were delivered to an address entered incorrectly, or marked “delivered” by the carrier but cannot be located.
If tracking shows “delivered” and you don’t have the parcel, contact the carrier first (DHL or UPS). We will supply any paperwork they ask for during their investigation.
6. Need help?
Email hello@mylifeassugar.com or use the Contact page. Our team answers Monday through Friday, 9 AM–5 PM CST.
Thanks for shopping with MyLifeAsSugar.com.